Our 100% Satisfaction Guarantee
At Urban Dusters, we believe that a 100% Satisfaction Guarantee is not just a marketing slogan; it’s a reflection of our unwavering commitment to your happiness and peace of mind. We understand that inviting a cleaning company into your personal space requires trust, and we want you to feel confident in your decision to choose us as your cleaning partner.
Our guarantee also reflects the confidence we have in our skilled cleaning team. We invest in extensive training, and employ eco-friendly cleaning products to ensure that we consistently deliver outstanding results.
How It Works
Transparent Communication: From the moment you schedule a cleaning session with Urban Dusters, we prioritize clear and open communication. We listen carefully to your cleaning requirements, expectations, and any specific concerns you may have.
Personalized Cleaning Plan: Based on your input, we create a personalized cleaning plan tailored to meet your unique needs. Our team takes note of your preferences, and we design our approach to deliver results that align with your vision of a clean and organized space.
Eco-Friendly Cleaning: We take pride in using only eco-friendly cleaning products. Our commitment to sustainability ensures that not only is your space immaculate, but it’s also safe for your family, pets, and the environment.
Thorough Cleaning Process: Our experienced and detail-oriented cleaning professionals follow a comprehensive checklist to leave no corner untouched. We work diligently to achieve the highest standards of cleanliness in every room and area of your home or office.
Post-Cleaning Inspection: Once the cleaning is complete, we conduct a thorough post-cleaning inspection to ensure that every task on the checklist has been accomplished to perfection. This meticulous attention to detail is what sets us apart.
Your Satisfaction Matters: Your satisfaction is our ultimate goal. If, for any reason, you are not completely satisfied with our service, please let us know within 24 hours of the cleaning session. We value your feedback and take all concerns seriously.
Prompt Resolution: Upon receiving your feedback, our dedicated customer support team will promptly address any issues you’ve encountered. We believe in continuous improvement, and your feedback helps us refine our processes and maintain our high standards.
Re-Cleaning, No Questions Asked: In the rare event that you are dissatisfied with any aspect of our service, we will schedule a re-cleaning session at no additional cost to you. Our commitment to your satisfaction means that we won’t rest until you are delighted with the final result.
Please Note
We want to make sure you have the best experience with our cleaning services, and we strive to be as transparent as possible. We’d like to let you know that our guarantee does not cover Post-Construction and Hourly cleaning services. While we always do our utmost to meet your expectations, refunds aren’t offered because the cleaning industry can be subjective.
Please understand that when it comes to certain challenges like mould, mildew, grime, soap scum, or pet odours, it’s difficult to provide absolute guarantees. However, rest assured that our team of professionals will work diligently to tackle these areas and leave your space as clean and fresh as possible.